KERRY JAMES
Customer Relationship Management and Sales
I am a proficient worker with good experience in creating effective parameters for achieving targets and measuring productivity. Capable of empowering team to resolve problems while monitoring special client needs. I have a good appreciation for consistent quality output and ensuring a great customer experience
Work Experience
- 2015 - 2018TSTTCUSTOMER RELATIONSHIP MANAGER• Coordinate the logistics and manage supply of products from supplier on behalf of employer and execute distribution to dealership based on predetermined stock requirements.
• Conduct Monthly meetings and site visits to review Sales performance and plan strategies for KPI achievement. Identify opportunities for partner’s expansion.
• Coordinating & conducting training for new sale staff which include: Orientation, sales Processes, Product features and benefits, Customer Service skills, Residential and Mobile services.
• Transfer learnings from various store visits to other owners/stores to achieve an overall enhanced customer experience.
• Inform TSTT of any concerns that may negatively affect the business relations.
• Conduct Interviews/ site assessment with new dealer applicants. Outcome of these interviews/ assessments determine if application moves to next steps or is denied.
• New location Build out: Guide new dealers on build out of new location: advise on store layout; materials specifications; Spot check Build out progress etc. Arrange off-set of debt against partner payouts, Delivery of Commission Cheque Payments.
• Collection of payments based on LOB’s aging report, Process payments & maintain records of same.
- 2013 - 2015NORTHWEST REGIONAL HEALTH AUTHORITY- (N.W.R.H.A)Customer Relations Officer• Investigate Customer complaints and provide supervision and training for the Customer Service Representatives.
• Trouble-shooting for potential problems in service delivery and provides feedback to the relevant departments and individuals on recommended action to be taken.
• Encourage and facilitate good customer relationships between all staff and customers in assigned area.
• Utilize knowledge of the company’s customer service best practice policy to educate customers so they can better communicate their needs.
• Be familiar with the Patients Charter of Rights and Responsibilities document and create opportunities to educate both staff and customers of same.
Education
- 2022 - 2022SCHOOL OF HIGER EDUCATION LIMITED• Logistics and Supply Chain Management (professional development certificate)
- 2022 - 2023LONDON INTERNATIONAL COLLEGE• Medical Laboratory Assistant (Merit certificate)
- 2019 - 2019FEAT SAFETY AND MARINE TRAINING CONSULTANT• International Ship and Port Facility Security Awareness certification • Basic Safety Training Certified (Maritime Services Division -Trinidad and Tobago)
- 2022 - 2022TECHSAFE TRAINING AND CONSULTING LIMTED• Rigging and Banksman Certificate (OSHA1910.184, ANSI, ASME, LOLER 1998(uk), API-2D)
Skills
- Good Team Player
- Attention to Detail
- Works well with Authority
- Thinks outside the box
- Adapts well to new challenges
Hobbies
- Reading on wide ranging topics
- enjoys meeting new people
- Photo restoration (photoshop software)
- jogging and walking
- enjoy country living
Personal Details
- Sex: Male
- Marital Status: Married
- Religion: SDA
- Nationality: TRINIDADIAN
- Date of Birth: 1974/10/18
References
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