About the product
Your clients can use integrated forms to quickly create tickets related to their query or issue. Your customer service reps (CSR) can utilise internal comment features to communicate internally and make notes.
Your CSR can respond to clients, resolve tickets, change priority and move tickets from one category to another, keep the clients claim moving along the solution channel.
Wow, Attachments too!
Customers and your agents can attach files to the tickets – upload proof of purchase, application forms . All customer’s available contact information is shown in the ticket so your reps can better communicate with your clients.
Track Performance and Pain Points
View and change tickets status, priority, category and assigned agents. Track performance of your agents through our Help Desk Tool. Ensure that your company is able to honour any service level benchmarks as our ticket system automatically indicates how much time is left for service response times expected by your clients.
Your Supervisors manage the queue and oversee the agents using built-in reports. Your supervisors will be able to prepare reports for much easier thus reliable information reaches your desk in a timely manner enabling your to make strategic business decisions in shorter time frames – when it is more relevant.
Do you know where the pain points are in your business? Our help desk tool allows for organisation of tickets by product, department , location or any other category of your choosing. Discover inefficiencies or problem products so you can make adjustments quickly.
Easy as Pie
Our ticketing system detects replies from customers and automatically updates the appropriate ticket. Email integration allows both your CSR and your clients to simply respond to each other by replying using their favourite email client. Easy for you clients and easy for your staff.
Your CSR can respond to clients, resolve tickets, change priority and move tickets from one category to another, keep the clients claim moving along the solution channel.
Wow, Attachments too!
Customers and your agents can attach files to the tickets – upload proof of purchase, application forms . All customer’s available contact information is shown in the ticket so your reps can better communicate with your clients.
Track Performance and Pain Points
View and change tickets status, priority, category and assigned agents. Track performance of your agents through our Help Desk Tool. Ensure that your company is able to honour any service level benchmarks as our ticket system automatically indicates how much time is left for service response times expected by your clients.
Your Supervisors manage the queue and oversee the agents using built-in reports. Your supervisors will be able to prepare reports for much easier thus reliable information reaches your desk in a timely manner enabling your to make strategic business decisions in shorter time frames – when it is more relevant.
Do you know where the pain points are in your business? Our help desk tool allows for organisation of tickets by product, department , location or any other category of your choosing. Discover inefficiencies or problem products so you can make adjustments quickly.
Easy as Pie
Our ticketing system detects replies from customers and automatically updates the appropriate ticket. Email integration allows both your CSR and your clients to simply respond to each other by replying using their favourite email client. Easy for you clients and easy for your staff.
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