Team Lead – Accounts Receivables START A NEW LIFE! WITH MASSY UNITED INSURANCE LTD.
We would be delighted to have you join our expanding team of professionals, as we
offer you the opportunity to work with a growing Company, which operates in 19
territories across the region. You will be joining a financially strong, AM Best A-
(Excellent) rated Company.
We would like you to consider the following opportunity: Team Lead – Accounts
Receivables Team Lead – Accounts Receivables
- The Team Lead – Accounts Receivables will support the Manager – Financial Planning,
- Receivables & Cash Management in the management of MUIL’s receivables, ensuring that balances are within the tolerances established in the Credit Policy and by the Finance and Executive management teams.
- Receivables include amounts due from: policyholders, brokers, agents, co-insurers, other primary insurers and reinsurers.
- The duties and responsibilities outlined herein shall apply to all MUIL operating territories as assigned, including Bancassurance.
THE OPPORTUNITY, HIGHLIGHTS OF THE ROLE: Receivables Management
Ensure that receivables are managed within the tolerances specified in the
Credit Policy, the annual Corporate Scorecard and by the Finance and
Executive management teams.
o Ensure that credit terms offered comply with the Credit Policy,
o Ensure that overdue payments are followed up on and taking action
as outlined in the policy.
o Communicate policies to be cancelled to the relevant Underwriting
o Manage total outstanding premium (for any given territory), within
a maximum of 20% of total Gross Written Premium (GWP) for the
preceding twelve (12) months, at the end of each month.
o Calculate monthly bad debt provisions in accordance with the policy,
for submission to and approval by the Credit Committee.
Manage collections of direct receivables, contact customers to follow up as
Visit customers/brokers to collect payments, deliver statements and invoices
where required, as well as manage relationships to advance collections.
Manage timely reminders and cancellations where necessary. AR Accounting and Reconciliations
Ensure that all AR team accounting entries are end-to-end, i.e. that
transactions are complete and do not result in reconciliation entries.
Ensure that the AR sub-ledger schedules are reconciled to the General Ledger
monthly (for all territories), with reconciling differences being cleared within
Ensure that long uncleared Suspense entries are resolved and that new
entries are cleared within 30 days.
Ensure the provisions are calculated and booked monthly, in accordance with
the Credit Policy.
Ensure that audit requests are fully addressed within the timelines given
Monitor finance project team and data update exercise;
Liaise with IT on the completeness and status of data transfer to update client
Monitor amounts due from agents to ensure agency terms are adhered to. Reporting
Ensure that Aged Receivables reports are generated, verified and
communicated to intermediaries within specified timelines.
Ensure monthly production and circulation of the Aged Receivables Reports,
including commentary and analysis by the Credit Team
Reporting to the Credit Committee.
Ensure that the reports required or requested by the Credit Committee are
Ensure that all reports satisfy the standards of actionable intelligence: they
should be accurate, relevant, timely and clearly understood by the end user.
Assisting with the design, preparation and timely delivery of monthly
Management Information reports.
Preparation of presentations (including PowerPoint, Excel and Word
documents) to present information in an unambiguous manner.
To make effective presentations to management and other relevant
stakeholders as necessary. Other duties and responsibilities
Drive continuous improvement through process reviews and enhancement.
Improve efficiency through process refinement and the application of IT
Standardization and documentation of operating procedures and the
continuous update of documentation to reflect current best practice.
Stay abreast of all ongoing work/projects within the AR team and to stand
ready to report on status at any given time.
Preparation of Manuals, Procedures and Policies as required.
Queries and assistance to Locations, Branches, Underwriting and Claims,
Assisting as necessary with general duties of Finance team.
Observe the Safety and Health at Work Act.
Any other duties as assigned by the Manager - Financial Planning, Receivables
& Cash Management, or the Chief Financial Officer.
Relationship Management (Internal and External)
Develop and maintain excellent customer relationships with both internal
and external customers.
Manage relationships with key brokers and client accounts as necessary.
Ensure that the established customer service standards of Finance
department and the company are known to and honoured by direct reports.
o Liaise with the Customer Service department to ensure all
customer complaints are logged, managed, and closed in a timely
o Manage the assignment of and ensure the timely response to AR
team help desk requests.
o Liaise with Underwriting and Business Development on the status
of key accounts.
o Provide feedback to customers where applicable and ensure
customer complaints are addressed on a timely basis.
o Co-operate and support the company’s Customer Care initiatives.
Identify and / or action recommendations to improve customer service. Leadership
Ensure that each team member has an up-to-date job description and
Ensure that each team member understands his or her scorecard objectives
and is equipped with the requisite training and tools to achieve their
Brainstorm possible solutions to the problems/challenges raised by the
team. Make recommendations to address them and action the agreed
Motivate, coach and mentor the team. Suggest opportunities for reward
and recognition to the Receivables Manager.
Manage leave and vacation requests to ensure that AR team deliverables
are always honoured on time.
Perform bi-annual performance appraisals and give regular feedback to
team members between the official appraisals.
Ensure that team members adhere to the applicable Health & Safety
Regulations, Regulatory Compliance Guidelines, AML Guidelines, the Code
of Conduct of the company and other company policies and procedures. QUALIFICATIONS AND EXPERIENCE:
SKILLS & ABILITIES:
- The Team Lead – Accounts Receivables should possess a Bachelor’s degree and at least 5 years’ experience in an Accounts Receivable / Collections capacity.
- The Team Lead – Accounts Receivables should be Proficient in computer skills, including Microsoft Office.
- Asset: A certificate or degree in Financial/Risk Management or its equivalent would be considered an asset.
Excellent negotiation, motivation and customer service skills required.
Excellent verbal and written communication skills with demonstrated abilities to
establish, develop, and maintain productive business relationships at all levels of
Excellent analytical, verbal and written communications skills.
Demonstrated ability to motivate, lead other and detail oriented
Ability to prioritize and manage multiple responsibilities.
Self-Starter with the ability to work with minimal supervision.
Some travel may be required.
Proven record of successful individual and team process improvement actions.
Excellent financial & risk analysis skills. Rewards & Benefits
Massy United Insurance Ltd. offers its employees excellent scope for growth and
career development. An attractive remuneration package is being offered to
commensurate with the candidates’ experience and qualifications. Please note that only suitable applications will be acknowledged