Customer Relationship Management and Sales

• Coordinate the logistics and manage supply of products from supplier on behalf of employer and execute distribution to dealership based on predetermined stock requirements.
• Conduct Monthly meetings and site visits to review Sales performance and plan strategies for KPI achievement. Identify opportunities for partner’s expansion.
• Coordinating & conducting training for new sale staff which include: Orientation, sales Processes, Product features and benefits, Customer Service skills, Residential and Mobile services.
• Transfer learnings from various store visits to other owners/stores to achieve an overall enhanced customer experience.
• Inform TSTT of any concerns that may negatively affect the business relations.
• Conduct Interviews/ site assessment with new dealer applicants. Outcome of these interviews/ assessments determine if application moves to next steps or is denied.
• New location Build out: Guide new dealers on build out of new location: advise on store layout; materials specifications; Spot check Build out progress etc. Arrange off-set of debt against partner payouts, Delivery of Commission Cheque Payments.
• Collection of payments based on LOB’s aging report, Process payments & maintain records of same.

• Investigate Customer complaints and provide supervision and training for the Customer Service Representatives.
• Trouble-shooting for potential problems in service delivery and provides feedback to the relevant departments and individuals on recommended action to be taken.
• Encourage and facilitate good customer relationships between all staff and customers in assigned area.
• Utilize knowledge of the company’s customer service best practice policy to educate customers so they can better communicate their needs.
• Be familiar with the Patients Charter of Rights and Responsibilities document and create opportunities to educate both staff and customers of same.