Job vacancy Delivery Manager

JOB PURPOSE:

Provide coordination for delivery activities and ensure operational and customer service excellence based on established standards of performance.

The organisation remains committed to our people, performance and stakeholders. As such, all activities must therefore conform to the policies, procedures and customer service standards set by the organisation and with all legal and statutory requirements.

DUTIES AND RESPONSIBILITIES:

• Establish and manage routes efficiently to ensure delivery standards are
• Review customer orders and plan and coordinate delivery activities
• Build positive and productive working relationships with customers for business
• Oversee daily activities of delivery team and provide direction and guidance as needed
• Establish and manage rosters/schedules for team
• Develop and measure and report on call center metrics and delivery team
• Monitor and report on annual budget for the department as
• Analyze, troubleshoot, report and resolve customer service queries and complaints in a timely
• Manage the Delivery database and software
• Engage new and potential customers for increased delivery business and
• Monitor and ensure company policies compliance of team
• Evaluate the performance of team members and determine training
• Serve as primary contact for customer inquiries and concerns and report and address customer
• Analyze customer orders, set delivery priorities and make schedule adjustments to meet timely delivery
• Develop process improvements to achieve cost effectiveness and time
• Make critical business decisions to meet customer
• Develop scope and budget for delivery projects as
• Report delivery status to customers and develop required delivery
• Perform other related duties as required by the job function
• Ensure 100% compliance of Human Resources Policies and Procedures and HSE guidelines and processes
• Assist in other areas of work based on the needs of the department and any other area as necessary in support of Company activities.

REQUIREMENTS:

• Communication and Interpersonal Skills
• Critical Thinking Skills
• Teamwork
• Service
• Exceptional verbal and written communication
• Product knowledge
• Ability to coach, train, and motivate employees and evaluate their
• Excellent problem solving, leadership, and customer service
• Analytical, efficient, and
• Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy

QUALIFICATIONS/ EXPERIENCE:

• BSc in Business Management or related field
• 2 years’ experience in a similar
• Intermediate Computer literate – Microsoft Office
• ICT Knowledge

PHYSICAL/MENTAL ENVIRONMENT:

• Physical Demands: Office activity, sitting, standing, computer usage, lifting of light
• Environment/Hazard Demands: N/A
• Travel Demands: Moderate requirement, ability to travel for activities or training
• Time: Ability to work on a shift system, weekends, public

Important Notice:

The job duties, elements, responsibilities, skill, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The company reserves the right to assign projects, tasks and countries to be managed in other territories that are of business interests covered by the group. This job description may be revised at any time and employees may be required to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change.

Compensation for additional duties outside an employee’s base salary will be considered on a performance basis and performance targets determined and rewarded based on approved Key Performance Indicators and the relevant attached performance based incentives/payment.

29 Jun, 2024 (59 days left)